What you need to know
These are the terms covering our orders, our payments, and responsibility once a cake is in transit.
Your orders
Order confirmation
Your order is confirmed once we have agreed on every detail and a collection time, and payment has been completed. For large events booked well ahead, you may pay 50% at the time of booking and the remaining 50% no later than 30 days before the event.
Deposits
Deposits are transferable and non-refundable.
Cancellation
If you cancel, we will do our best to accommodate you. Your order may already have been started or completed, or ingredients may have been bought specifically for it. In some cases the order will be finished and you can freeze it for a later date.
A refund would only be issued in the case of an error on our part.
Responsibility & transport
Your responsibility
Once you leave with your order, it is entirely your responsibility. Internal supports are built into our cakes to keep them stable in transit — but you must follow the transport instructions provided.
Carrying your cake
Carry a cake with one hand flat underneath, at the centre, and the other steadying the side of the box.
In a car, the most stable place is on the floor of the boot; the alternative is the floor on the passenger side, away from the heating. Air conditioning also helps keep the cake during the journey.
Storage
Once home, -- (storage note)
Important warnings
- Never push someone’s face into the cake. There are supports and pillars inside — they could cause injury.
- Tell your guests about these supports before serving.